Privacy Policy proton888 –
Your Data, Our Responsibility

Welcome to the proton888 Privacy Policy page. This document is designed to ensure every player using our platform fully understands how their personal data is managed. proton888 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards.

This policy covers all services offered by proton888, including the official website at proton888.com, the proton888 mobile app, customer support services, bonus and promotion programs, and all financial transactions carried out through our platform. By using any proton888 service, you are deemed to have read, understood, and agreed to the terms of this Privacy Policy.

Proton888 has never and will never sell players' personal data to any third party for marketing purposes. Your data is used only for the purposes clearly stated in this policy, and you have the right to know, access, and request corrections to the information we hold about you.

Proton888 collects several categories of personal information to enable us to provide a safe, fair, and efficient service to all players. This information is collected directly from you during registration, while you use the platform, or through interactions with our support team.

We do not collect more information than is necessary for the stated purposes. Sensitive information such as credit card numbers is processed directly by recognized payment providers and is not stored on proton888's servers.

Every piece of information we collect has a clear and legitimate purpose. proton888 does not use your data for any other purpose without proper notice and consent. The following are the primary purposes for which your personal data is used:

• Verify your identity during registration and the KYC process to meet legal compliance requirements.
• Process deposits, withdrawals, and all financial transactions quickly and securely.
• Send account-related notifications, the latest promotions, and relevant service updates.
• Detect and prevent fraudulent activity, money laundering, and platform abuse.
• Provide effective customer support and resolve any complaints or enquiries.
• Improve user experience based on usage patterns and player feedback.
• Comply with legal requirements, regulatory obligations, and valid court orders.
• Analyse aggregated data (without identifying individuals) for platform research and development purposes.

Proton888 understands that your trust is our most valuable asset. We do not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, there are limited situations where we need to share your data with specific parties to enable smooth and lawful platform operations:

• Payment Providers: Information required to process transactions is shared with recognised payment providers such as FPX, local banks, and registered digital wallet operators.
• Game Providers: Minimal technical data is shared with third-party game providers to ensure games function correctly and results are recorded accurately.
• Regulatory Authority: proton888 will disclose required information to the relevant authorities when mandated by law, court order, or official investigation.
• Identity Verification Services: KYC verification data may be shared with approved e-KYC service providers for verification purposes only.
• Cybersecurity Services: Technical data such as IP addresses may be shared with security providers to detect and prevent cyber threats.

All third parties receiving data from proton888 are bound by strict data protection agreements and are not permitted to use that information for any purpose other than what is specified in those agreements.

Proton888 invests seriously in data security infrastructure to ensure your personal information is always protected against unauthorised access, loss, or misuse. We employ a combination of cutting-edge security technologies and strict operational procedures.

• 256-bit SSL encryption for all data transmitted between your device and proton888's servers.
• AES-256 encryption for sensitive data stored in our database.
• Two-factor authentication (2FA) is available and encouraged for all player accounts.
• Round-the-clock security monitoring by proton888's in-house cybersecurity team.
• Regular security audits conducted by recognised independent third-party experts.
• Role-based access control — only authorized staff can access player data.
• Intrusion detection system (IDS) to identify and respond to threats in real time.
• Encrypted data backups stored at a secure, separate location.

The proton888 website uses cookies and similar tracking technologies to enhance user experience, analyse site traffic, and ensure the platform's core functions run smoothly. Cookies are small text files stored on your device when you visit our website.

You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of some parts of the proton888 platform. Third-party cookies used by our analytics and security providers are also subject to their respective privacy policies.

Under Malaysia's Personal Data Protection Act 2010 and the data protection standards adopted by proton888, you have the following rights regarding your personal data. proton888 is committed to respecting and facilitating the exercise of these rights:

• Right of Access: You have the right to request a copy of all personal data we hold about you at any time.
• Right to Rectification: If any information we hold is inaccurate or outdated, you have the right to request immediate correction.
• Right to Erasure: Under certain circumstances, you may request that your personal data be deleted, subject to legal retention requirements.
• Right to Restrict Processing: You may request that we restrict how we use your data under certain circumstances.
• Right to Object to Marketing: You may withdraw consent to receive marketing communications at any time, with no conditions attached.
• Right to Data Portability: You have the right to receive your data in a machine-readable format for transfer to another service.

To exercise any of the above rights, please contact the proton888 customer support team via live chat on the platform or through our official email. We will respond within 30 days of receiving your request.

Proton888 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable laws and regulations. Retention periods vary by data type and legal requirements.

• Identity and KYC data: Retained for a minimum of 7 years after account closure, in line with anti-money laundering legal requirements.
• Financial transaction records: Retained for 7 years for audit and tax compliance purposes.
• Login and account activity data: Retained for 2 years for security and investigation purposes.
• Customer support communication records: Retained for 3 years for reference and dispute resolution.
• Marketing data and communication preferences: Retained until you withdraw consent or request deletion.

When the retention period expires or data is no longer needed, proton888 will securely delete or anonymize it using industry-recognized methods. If you close your account, your data will be retained for the minimum period required by law before being permanently deleted.

In the course of its operations, proton888 may need to transfer your personal data to servers or service providers operating outside Malaysia. Any such transfer is carried out with strict safeguards to ensure your data remains protected at the same or higher standard applied in Malaysia.

If you have any questions, concerns, or complaints about how proton888 handles your personal data, our privacy team is ready to help. We take every privacy inquiry seriously and will provide a clear, timely response.

The proton888 customer support team is reachable via the live chat function available on the platform 24 hours a day, 7 days a week, or through our official email. For formal complaints relating to data protection, you may also refer to the Department of Personal Data Protection (JPDP) Malaysia as the responsible regulatory authority.

• Live Chat: Available 24/7 on the proton888 platform
• Email: [email protected] (displayed as text only)
• Typical response time: 5 business days for privacy enquiries
• Data deletion/access requests: Within 30 days